Provide tier 2 technical support and troubleshoot Windows and end-user issues remotely. Manage service desk tickets to ensure timely resolution and SLA compliance in a help desk environment. Strong English communication skills are required, with opportunities for professional growth on overnight shifts.
Requirements
- Tier 2 IT Support / Technical Support
- Help Desk / Service Desk Support
- Remote Troubleshooting
- Windows / End-User Support
- Ticketing / SLA Management
- Apple macOS
- CompTIA A+
Overnight/early hours shift from Monday - Friday working 1am - 8am. Opportunity to alternate shifts and work 7pm - 2am Monday to Friday.
This role is with a leading IT services business trusted by organizations worldwide, specializing in remote technical support solutions.
Apply via our website for details.
