Key Account Manager

Services_EUA-E690 Key Account Manager - Full Time - Birmingham, United Kingdom Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Sulzer Services is a global leader in industrial engineering and maintenance, specializing in the repair, overhaul, and optimization of rotating equipment such as pumps, turbines, compressors, and motors. Our Services division partners with customers across a wide range of industries to maximize asset reliability, efficiency, and lifecycle value. The Opportunity We are seeking an experienced Key Account Manager to join our UK & Nordics team. This is a senior, strategic role responsible for managing and developing relationships with our most important and complex customers. You will play a pivotal part in driving value creation and sustainable growth through best-in-class account management. What You’ll Do

• Build and nurture long-term partnerships with high-value, high-complexity accounts.
• Apply strategic account planning methodologies to deliver tailored solutions and maximize customer value.
• Lead account planning, opportunity management, and cross-functional collaboration to ensure customer satisfaction and retention.
• Identify and capitalize on growth opportunities within existing accounts.
• Collaborate with technical, product, and proposal teams to deliver innovative service offerings.
• Develop and execute recovery strategies for accounts with untapped or declining potential.
• Use customer insights and spend analytics to prioritize activities and resources for maximum impact.
• Monitor account performance and market trends to inform strategic actions.

What You’ll Bring

• Proven experience in high-level Key Account Management, ideally in industrial services, engineering, or related sectors.
• Expertise in strategic account planning (Miller Heiman or similar methodologies).
• Strong commercial acumen and ability to interpret and act on customer data.
• Track record of building long-term, value-driven customer partnerships.
• Excellent communication, negotiation, and stakeholder management skills.
• Results-oriented, collaborative, and adaptable to change.

What We Offer:This is a home-based position, and you can be located anywhere in the UK, provided you’re willing to travel to customer sites, our Service Centres, and the Birmingham HQ on occasion

• A competitive basic salary
• 33 days of holiday,
• A defined bonus scheme based on company and personal performance.
• The option of a Company Car or Car Allowance. (EV options available)
• A defined contribution pension scheme.
• Private Medical Cover
• Prioritise your well-being with confidential support and guidance through our Employee assistance programmes
• Access a wide range of discounts on everyday shopping, entertainment, and lifestyle. Eligible employees can also apply for a Costco membership for additional exclusive offers.

Do you have a question about the role? Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com. Our team is looking forward to hearing from you! Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.