Operations Lead

💊 About Us

StockRx is a young company in an old-fashioned world: the pharmacy supply chain. Right now, pharmacy stock management is slow, paper-based, outdated, and expensive – and it’s pharmacies and patients who pay the price.

We’re fixing that. StockRx digitises supplier paperwork, automates repetitive, time-consuming tasks, and provides actionable financial insights so pharmacies can buy smarter and manage their stock effectively.

The result? Pharmacies thrive, freeing up time to focus on what really matters: serving patients and their communities.

We’re scaling fast across the UK’s 13,000 pharmacies and are looking for an Operations Lead to make sure every one of our customers has a brilliant end-to-end experience.

If you’re hyper-organised, detail-obsessed, and ready to be the operational heartbeat of a small but ambitious team—we’d love to hear from you.

🚀 The Role

Key Responsibilities

You’ll be the operational backbone of StockRx, driving continuous improvement in our internal processes to make them as lean as possible. From onboarding new pharmacies to keeping the budget up to date and invoicing customers, you’ll have a hand in every stage of our customers’ journey. Expect variety, high levels of ownership, and the opportunity to continue building the infrastructure that allows us to scale.

Customer Training & Onboarding

• Drive the activation of individual pharmacy sites, managing account generation and technical setup to get customers live as soon as possible.
• Lead training sessions for new and existing users, ensuring pharmacy teams feel confident and competent using the platform.
• Create and continuously improve training materials, guides, and documentation to ensure our self-serve and guided onboarding is best-in-class.

Customer Support

• Manage chat support for pharmacy sites, providing rapid, helpful, and empathetic resolutions to operational queries.
• Act as the bridge between the customer and the product team, documenting common pain points from support chats to inform future product updates.
• Maintain a customer-first approach, ensuring that support interactions are not just fast, but provide a lasting solution.

Operational Process Optimisation

• Identify inefficiencies in our workflows, lead on initiatives to streamline processes and reduce manual work.
• Work cross-functionally with the team to implement systems and processes that support scale without compromising quality.

🫵 About You

We think you’ll thrive in this role if you’re:

• Hands-on & Solutions-Oriented: You’re a "get it done" person. You love following processes, are constantly thinking about improving them, and love getting under the hood to make things work.
• Service-Minded: You enjoy being the helpful, calm voice on the other end of a support chat or training webinar. You’re patient, clear, and focused on the user’s success.
• A Systems Thinker: You hate manual repetition. You’re the person who asks, “How can we automate this?” – and then goes out, thinks of a solution and builds it (our developers can help you with that!)
• Ambitious & Adaptable: You seek opportunities for growth and are excited to build a career in Operations, helping a fast-growing startup scale its internal infrastructure.
• Curious & proactive: You ask “why?” and aren’t shy about speaking up when something doesn’t feel right

Skills and experience

• 1–3 years in Operations, Customer Success, or an analytical role in a startup, SaaS, or tech-enabled business.
• Exposure to onboarding or customer success in a B2B/SaaS environment.
• Excellent written and verbal communication – able to speak with customers confidently and turn feedback into process improvements.
• A systems thinker who connects the dots between customer issues, data flows, and internal processes.

🌟 Our offer

• 💰 Competitive salary with a company share option scheme – we reward great execution and outcomes.
• 🏖️ 24 days of annual leave.
• 🌍 Fully remote role – although note that we’re currently only hiring staff based in Romania.
• 🚀 A small, empowered team with huge ambitions to transform the healthcare ecosystem in the UK and internationally.

📝 Ready to apply?

Wonderful! Please drop an email to carlos@stockrx.uk with your CV and why you think you’d be a great fit for the role and we’ll get back to you ASAP.

Our process usually starts with a short call with Carlos (Operations Lead), followed by a conversation with Will (Founder) and Maria (Customer Success Manager) plus a brief take-home task, and wraps up with a final meeting with the whole management team.