Client Administrator, Private Psychology Practice

About the jobClient Administrator – Private Psychology Practice, London (self-employed remote role)The Fitzrovia Psychology Clinic is a busy private psychology practice in London, seeking a highly effective, diligent and organised client administrator to provide remote support to our clinicians and clients. This role offers up to 20 hours per week, with remuneration to be discussed based on experience.

For more information about The Fitzrovia Psychology Clinic, please visit: https://thefitzroviaclinic.com/The Role:Key responsibilities:

• Act as the first point of contact for clients, providing warm, professional communication via phone, email and online platforms.
• Manage new enquiries, appointment bookings, cancellations and waiting lists, following clear administration processes.
• Maintain accurate, confidential client records and documentation in line with professional and data-protection standards.
• Coordinate clinicians’ diaries, appointments and reminders, ensuring efficient use of clinical time.
• Produce and update spreadsheets, reports and logs using advanced Excel skills, and manage information across multiple IT systems.
• Handle invoicing processes, liaising with clients and third parties where required.
• Prioritise and multi-task across a high volume of emails, calls and administrative tasks, taking responsibility for seeing tasks through to completion.
• Collaborate closely with the administration and clinical team, contributing to smooth day-to-day running of the practice while working independently and proactively from home.

Essential Requirements:

• Prior experience of working in a private medical practice is essential
• Proficient experience and confidence in using Microsoft Excel and other IT systems
• Excellent verbal and written communication skills
• UK-based applicants only

All enquiries and applications (a CV and Cover Letter) should be submitted directly to Penny Grossman, Practice Manager at The Fitzrovia Psychology Clinic: penny@thefitzroviaclinic.com