Enterprise Customer Success Manager

About Steer Health Steer Health is redefining how hospitals and health systems engage with their patients—using intelligent, AI-driven automation to supercharge operational efficiency, patient experience, and revenue growth. Our platform integrates seamlessly into existing systems to deliver real value, fast. We're a small, nimble team backed by ambitious goals and real traction in the market. If you're ready to make a meaningful impact at the intersection of healthcare and technology, we'd love to meet you. About The Role We're looking for a seasoned Enterprise Customer Success Manager to lead long-term success for our hospital and health system customers. This role is ideal for someone who thrives in high-ownership environments, is deeply familiar with enterprise SaaS in healthcare, and knows how to drive adoption, retention, and expansion in complex organizations. As the primary point of contact and owner of the customer relationship, you'll partner closely with Sales to ensure seamless post-sale handoffs and collaborate deeply with our Implementation teams to deliver exceptional onboarding experiences. While other teams will support deployment and execution, you will own the full customer journey post-sales—ensuring alignment, accountability, and outcomes at every stage. RequirementsWhat You'll Do

• Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers
• Own customer success, retention, and growth from onboarding through renewal and expansion
• Collaborate with Sales on handoffs to ensure customers are set up for success from day one
• Coordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing support
• Lead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goals
• Identify and close upsell and expansion opportunities by aligning customer needs with Steer's value proposition
• Track account health, mitigate risks, and proactively drive retention strategy
• Advocate for customer needs internally to influence roadmap and service improvements
• Contribute to scaling the Customer Success function—processes, playbooks, systems, and best practices

What We're Looking For

• 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company
• Strong experience working with healthcare systems, hospitals, and multi-site provider groups
• Proven track record managing a book of business with quota accountability for retention, upsell, and expansion
• Ability to navigate cross-functional teams internally to align implementation, product, and support resources around the customer
• Excellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executives
• High sense of ownership, accountability, and follow-through
• Familiarity with HubSpot, Jira, and more

BenefitsWhy You'll Love Working Here

• Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
• High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
• Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
• Flexibility: Fully remote role with flexible hours and strong autonomy
• Career Growth: Significant opportunity to grow your career as Steer scales