Enterprise Support Specialist

Wireless Solutions Specialist

SOVA is seeking a highly skilled and customer-focused Enterprise Wireless Support Specialist to support its enterprise clients in partnership with Client Executives. This remote role provides technical and customer-facing support for enterprise mobility solutions, including mobile device management (MDM), enterprise mobility management, and onboarding. The specialist acts as a trusted advisor to enterprise clients, ensuring secure device onboarding, policy enforcement, and seamless user experience across mobile ecosystems, driving customer satisfaction and retention.

Why Join SOVA’s Support Team?

• Work remotely with flexible hours and a collaborative team culture.
• Play a key role in supporting high-value enterprise clients.
• Be part of a company that values innovation, customer success, and technical excellence.

Key Responsibilities:

Candidate must have technical experience. Responsibilities will include actively communicating with customers to assist with managing their wireless account while identifying opportunities to provide solutions for their business needs. Will act as the internal advocate for our business customers.

• Activations
• Customer Success
• Tablet support
• Provide Tier 1/Tier 2 support for enterprise clients
• Partner closely with Client Executives to support strategic accounts and deliver exceptional service.
• Assist customers with device provisioning, MDM enrollment (i.e. Apple Business Manager/Android Enterprise), and conditional access configuration.
• Troubleshoot and resolve wireless issues including device, network, and service disruptions.
• Utilize a broad internal rolodex of contacts to escalate and resolve issues efficiently.
• Increase revenue through account optimization and nurturing business relationships.
• Document support cases, resolutions, and recurring issues to improve service delivery.
• Collaborate with cross-functional teams including engineering, network operations, and customer success.
• Participate in after-hours support or on-call rotations as needed.

Qualifications:

• 1-2 years of experience in wireless support, enterprise mobility, or technical/end-user support.
• Strong understanding of wireless technologies (LTE, 5G, Wi-Fi, mobile device management).
• Proven ability to troubleshoot wireless issues and coordinate cross-functional resolution.
• Experience working in partnership with Client Executives.
• Strong communication, relationship management, and the ability to solve problems quickly

Preferred Qualifications:

• Experience supporting SOVA or similar telecom/enterprise service providers.
• Wireline experience (Ethernet, MPLS, SD-WAN, etc.) is a strong plus.
• Technical certifications such as Microsoft Intune, Jamf, CompTIA Network+, or equivalent.
• Familiarity with CRM systems, ticketing platforms, and enterprise support tools.
• Experience auditing, pulling, reporting and analyzing large multi-faceted data and making decisions or recommendations based on data observed.