Customer Success Manager

Customer Success Manager

Salary: $60,000 – $70,000 / year (based on experience)

Location: Remote (U.S.)

Smarter Launch is a fast-growing tech startup on a mission to transform how pest control and home services companies grow their businesses. We’re looking for an Customer Success Manager to join our team and play a pivotal role in delivering an exceptional experience to our customers from day one.

If you’re a motivated, personable, and tech-savvy problem-solver who thrives in a fast-paced environment, loves helping customers succeed, and is passionate about continuous growth, this role is for you!

What You'll Do

• Onboard new customers
• Provide top-notch customer support
• Serve as a trusted advisor, ensuring customers get the most value out of Smarter Launch
• Work closely with our product and engineering teams to share customer feedback and improve the user experience
• Assist in building out our support documentation and internal processes
• Troubleshoot technical issues and escalate as needed
• Continuously learn and grow—professionally, and with the company

You’re a Great Fit If You Are:

• You're genuinely excited to work with customers and help them succeed!
• Personable, empathetic, and a natural communicator
• Self-motivated and highly organized
• Able to thrive in a fast-paced, evolving startup environment
• Tech-savvy with an eye for detail
• Skilled in providing efficient and effective troubleshooting of customer issues
• Eager to learn new tools, industries, and technologies

What We Offer

• Competitive salary ($60,000 – $70,000 based on experience)
• Additional earning opportunities
• Remote-first culture — work from anywhere
• A chance to have high impact in a growing startup
• Significant career and professional growth opportunities
• Work with a smart, passionate, and supportive team
• Bonus eligibility

Bonus Points

• Experience in SaaS and/or customer support roles
• Familiarity with the pest control or home services industry
• Previous experience working remotely
• Understanding of the Smarter Launch platform

About Smarter Launch

Smarter Launch helps pest control and home services companies grow faster by streamlining their sales, proposals, and leads processes. As a rapidly growing SaaS startup, we offer a dynamic environment where team members can wear multiple hats, contribute meaningfully, and grow alongside the company. Check us out at smarterlaunch.com

Ready to join a team where your work truly matters? Apply today and let’s build something great together.