Sisters Traveling Solo is looking for a highly organized, detail-oriented Customer Experience Lead to join our team.
You’ll help manage:
• Customer emails and follow-ups
• Customer accounts and trip records
• Payment and invoice monitoring
• Trip cancellations and transfers
• Customer forms and documentation
• Excel spreadsheets and data accuracy
• Zoho CRM/Books and other internal systems
• Customer deadlines and outstanding items
• General administrative support for our travel operations
The most important skill for this position is attention to detail.
You should be someone who naturally double-checks your work, researches an issue before escalating it, follows written processes, keeps organized records, and understands that small administrative errors can have a significant impact on a customer's experience.
Experience with Zoho, Excel, customer service, or administrative operations, is a plus.
This is a remote position.
