Customer Service Assistant (Remote)

Our rapidly expanding e-commerce company in the beauty sphere seeks an experienced Customer Service Assistant to join our team and help take us to the next level in our expansion and customer experience.

This exciting role will see you take your proven work history in this field to new heights whilst working with an innovative team.

Your Key Responsibilities

Monitoring the flow of orders/returns through all channels to ensure we meet processing/shipping standards.

Create and improve policies, workflow, macros to deliver a high-quality customer experience

Customer interactions

Internal Requests

Handle customer escalations

Identify and lead projects to focused on improving efficiency & processes

Weekly reporting for all channels to determine customer inquiry trends

Order Fraud Management

Handle customer escalations with a high degree of experience and understanding

Communicate with Warehouse and other departments for the best customer experience

Evaluate customer feedback with an analytical approach to better tools of operation

Experience Requirements

2+ Years in a customer service team

Exceptional attention to detail

Experience in a face-paced environment

In-depth understanding and knowledge of customer service systems and tools

Interest in working with a team to grow and improve

High level of time management and organizational skills

Strong People skills and negotiating experience

Excellent written and verbal communication skills

Shopify/eCommerce experience highly valued