Role Overview
Shroff Travel is recruiting a Product Support Specialist to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations. In this position, you will diagnose and resolve application, system, or product-support issues. This is a full-time, 100% remote role open to candidates throughout the United States.
Location: United States — 100% Remote
Job Type: Full Time
Salary: $67,000 - $75,500 per year
Your Responsibilities
- Receive and triage technical requests or incidents and gather the information needed to reproduce the issue in the Product Support Specialist role at Shroff Travel.
- Troubleshoot application behavior, access problems, configuration issues, data errors, or user-reported failures as part of the Product Support Specialist role at Shroff Travel.
- Document troubleshooting steps, findings, fixes, workarounds, and unresolved questions in the support system across ticketing, tours, and travel sales in this Product Support Specialist position.
- Resolve issues within assigned access and authority and escalate defects or infrastructure problems with complete diagnostic information for the Shroff Travel team as part of Product Support Specialist work.
- Assist users with approved configuration, onboarding, account setup, or product-use questions while supporting ticketing, tours, and travel sales in the Product Support Specialist role at Shroff Travel.
- Monitor recurring issues and share patterns that may indicate a product, process, or knowledge-base improvement as part of day-to-day Product Support Specialist responsibilities at Shroff Travel.
- Strong troubleshooting, written communication, documentation, and customer-support skills for the Product Support Specialist opening at Shroff Travel.
- Comfort working with ticketing systems, web applications, logs, configuration tools, APIs, or databases.
- Ability to reproduce issues methodically and distinguish user, configuration, data, and product problems.
- Clear communication with technical and non-technical users.
- Good judgment about escalation and access-control boundaries.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Associate
- Base salary: $67,000 - $75,500 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
