Lead Account Executive, Global Accounts (United Kingdom, Ireland)

About The Role Shopify’s Global Accounts team partners with the largest, highest-volume, most complex merchants, where buying cycles are rigorous and stakeholder groups are broad. As a Global Account Manager, you will own growth within a named portfolio by building executive relationships, running disciplined account plans, and closing complex, multi-product commercial deals that expand Shopify’s impact across regions, brands, and business units. Key Responsibilities:

• Own relationships across global enterprise accounts and multi-thread stakeholders from operators through executive leadership (for example CIO, CTO, CDO, CMO, CFO).
• Build and execute strategic account plans that drive revenue growth, including upsell and cross-sell motions.
• Run discovery to understand each merchant’s objectives and constraints, then recommend a clear path forward with Shopify.
• Orchestrate internal teams such as Solutions Engineering, Product, Professional Services, Partnerships, Legal, and Finance, plus external partners such as SIs, GSIs, and ISVs, to build credible transformation plans.
• Drive opportunity progression by aligning decision criteria, creating momentum, and executing clean next steps.
• Lead complex commercial negotiations and partner with Legal and Finance to manage risk and close win-win agreements.
• Identify opportunities to expand Shopify’s footprint across new geographies, brands, channels, and solutions, and drive deal strategy from discovery through close.
• Coordinate across teams (Sales, Customer Success, Marketing, Product, Support, Professional Services, Partnerships) to unblock value.
• Operate globally by navigating regional complexity, aligning distributed stakeholders, and coordinating across time zones and teams.

Qualifications

• Experience owning the full sales cycle in a high-complexity environment (technology/software highly preferred).
• Experience with large, complex enterprise retailers and brands.
• Experience working with SIs, GSIs, and ISVs in partner-led enterprise motions.
• Experience driving global account expansion across multiple regions, brands, or lines of business.
• Track record managing large, complex and/or multinational accounts and hitting or exceeding targets.
• Strong executive presence and comfort leading strategic conversations with senior stakeholders.
• Proven ability to negotiate and close complex, multi-product commercial agreements.
• Strong business acumen, disciplined operating cadence, and comfort navigating ambiguity.
• Ability to develop deep Shopify product fluency and communicate value clearly.
• Willingness to travel domestically and internationally as needed.
• Proficiency in English required; native or bilingual proficiency in another European language is highly desirable.

About Shopify Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option. About You Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work