Contact Center Representative

Kickstart Your Career with Purpose and Momentum at SendaRide! At SendaRide, we're revolutionizing non-emergency medical transportation, and we’re just getting started. We’re looking for passionate Contact Center (Care Center) Representatives to join our growing team and make a real impact. We are driven by a mission to make a difference through reliable and compassionate transportation, ensuring access to essential healthcare for those we serve. Our services play a vital role in improving health and quality of life by ensuring riders can attend critical medical appointments and access necessary services. As we expand across Oklahoma, Texas, Alabama and into new states, we’re looking for team members who are committed to supporting our clients, riders, and drivers, helping them get to critical medical appointments safely and reliably. If you're ready to grow your career at a fast-moving startup where your work truly makes a difference, we’d love to meet you! What We Offer

• A front row seat at a fast-paced start up experiencing explosive growth
• An opportunity to be a part of a team that values achievement, collaboration, and passion.
• Growth Opportunities: As a startup, we offer the unique opportunity to gain hands-on experience across multiple facets of the business. The effort and initiative you put in will directly translate to your personal and professional growth.

Compensation

• $15 per hour
• 100% Remote
• Paid Time Off
• 401(k)
• Medical Benefits

We’re looking for Contact Center (Care Center) Representatives who:

• Bring empathy and a heart for service, especially when supporting those in need
• Solve problems with enthusiasm, positivity, and a can-do mindset
• Possess strong communication and interpersonal skills to connect with riders and drivers alike
• Are motivated by goals and excited to exceed performance targets
• Thrive in fast-paced environments and adapt quickly to shifting priorities

What You’ll Be Doing As a Care Center Representative, you’ll play a vital role in supporting riders, drivers, and healthcare partners. Your day-to-day will include:

• Providing exceptional customer service via phone, email, and chat
• Addressing questions about healthcare appointments, transportation schedules, and related services
• Guiding riders and clients through the process of accessing transportation and healthcare resources
• Investigating and resolving customer concerns quickly and effectively
• Scheduling and coordinating transportation services for medical appointments and healthcare needs
• Collaborating with drivers and Care Partners to ensure timely, reliable service
• Performing additional duties as needed to support the team and our mission

Required Experience

• 1-3 year's experience in Contact Center environment
• Ability to read, speak, and hear English
• Exceptional attendance is a requirement to fulfill role expectations
• High speed internet access
• Access to a quiet and dedicated workspace
• Minimum typing speed 30 WPM

Physical Activities and Demands

• Remaining in stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting or standing.

Other Duties

• Protected Health Information (PHI): This position may have access to PHI and will be required to maintain HIPAA standards related to patient confidentiality.
• This position will have access to sensitive information and will be required to maintain confidentiality and adhere to established privacy and security policies, reflecting our commitment to ethical conduct and accountability