Senior Account Manager | Lead our client portfolio. Help build the company. | $90–130k + super + uncapped bonus | Remote, Australia (Perth preferred)
Senior applicants only. Digital agency account management experience required.
Your last client report was generated by AI, and nobody read it.
Not the client. Not your boss. Not even the media buyer.
You’re good at this job. But somewhere along the way, the job stopped rewarding you for being good at it.
More clients, more reports, more calls, and the same ceiling.
Here’s the thing, though.
You know what actually keeps a client:
- Early wins in the first few weeks, because that’s what makes them stay
- Spotting the moment they start getting bored, before they start shopping around
- Keeping them focused on results that show up in their bank account, not their ad dashboard
And maybe you’ve wondered whether you’d be better off running your own agency.
This role is the other path. A different kind of account management.
At most agencies, nobody can tell a client how many accepted treatments their campaign produced.
We can. It’s the only number we care about.
Our clients are some of Australia’s leading dental businesses. A single implant or full-arch case is worth $30–60k, and some reach $100k. Across 400+ dental businesses, we’ve tracked over $83M in treatment revenue directly from our ads.
At Searchbox, you'll stop defending CTRs and cost per lead. You start having commercial conversations about revenue with business owners who treat you as an adviser, not a messenger between them and the media buyer.
The real opportunity
We’re looking for a Senior Account Manager to take over leadership of our client portfolio: the results, the retention, and the growth pathway.
You’ll report directly to the CEO. You’ll set the standards, mentor team members, shape the SOPs everyone follows, and have a real say in how we build the product, the operations and the culture.
As Searchbox grows, this role is the pathway to Chief Operating Officer.
It’s the closest thing to running your own agency, without betting your mortgage on it.
What you’ll own
- A portfolio of 25-35 established dental practices, many generating $80k–600k+ a month from our ads. You’re their lead strategist and the person they trust.
- Campaign direction across Meta. You set creative angles, structure and funnel strategy, and our media buyers execute.
- Creative briefs to our in-house creative and video team, and final sign-off that every ad is AHPRA-compliant and within Meta policy.
- Strategy calls, performance reviews and coaching sessions using our proprietary case conversion framework, alongside our Client Training Manager.
- Improvements across the business, including operations, technology, client experience and culture.
The scoreboard you’ll be measured on
We’re putting it in the ad because you should know before you apply:
- Client ROI, month on month
- Retention and account growth across your portfolio
- Your own individual performance
- Overall company performance each year
The honest bit
This is a demanding role. Dental clients are smart, busy and commercially sharp, and they’ll challenge your numbers. The niche takes real effort to learn, and implant patients have long decision cycles. Some months the data will be uncomfortable, and you’ll be the one explaining it.
If that sounds energising rather than stressful, keep reading.
You’re likely a fit if you have
- 5+ years managing paid lead generation for clients, including at least 2 years in agency account management or leading other account managers
- Hands-on Meta Ads experience: campaign structure, creative direction, funnels and landing pages
- Experience reporting on downstream metrics like bookings, sales and revenue, not just platform metrics
- Confidence running client strategy sessions and defending your recommendations with data
- Working knowledge of Go High Level (or a similar CRM) and ClickUp, or the ability to get there quickly
- A professional home workstation for daily client video calls
- Bonus: experience in dental, healthcare or high-ticket service lead generation
What you’ll get
- Autonomy. Your portfolio, your strategy, your call. You’re trusted to run it like it’s your own business.
- Influence. A seat at the table with Brendan Lewis, our CEO, on where the company goes next.
- Growth. A genuine pathway to COO, plus direct mentoring from Brendan and company-funded performance coaching and leadership development.
- Reward. $90–130k base + super + an uncapped performance bonus tied to your scoreboard.
- Support. A full delivery bench of media buyers, creative and video, funnel and systems specialists, and a client coaching function, plus SOPs and AI-native workflows. Your time goes to strategy, not admin.
- Work from anywhere in Australia. Perth-based is a strong advantage.
How to apply
Send your CV and a 2–3 minute video (a Loom link is perfect) answering one question:
“Tell us about an account where the front-end numbers looked great but the client’s business wasn’t growing. What did you find, and what did you do?”
- Email your CV and intro video to brendan.lewis@searchbox.com.au with the subject line “Read This: [Your Name] – Senior Account Manager” so we know you made it to the end of this job ad.