We are an international company specializing in business software development and providing 24/7 customer support worldwide in multiple languages.
As our company continues to grow rapidly, we are looking for talented new team members who are fluent in several foreign languages and possess excellent communication skills to engage effectively with our clients.
What You Will Be Doing:
• Communicating with VIP clients.
• Retaining and reactivating VIP clients across various projects.
• Monitoring client performance and providing bonuses in accordance with business and regulatory requirements.
• Planning and implementing client cycles for specific products for all loyal clients across brands and countries.
• Providing support to VIP clients via chat and email, ensuring a professional and friendly approach, with a focus on making our clients our top priority.
What We Expect from You:
• Proficiency in English and French at a B2+ level.
• A desire to help and a willingness to solve problems.
• Engagement in the work process and a proactive attitude.
• Experience supporting VIP clients or extensive experience in product support.
What We Offer:
• A 5/2 work schedule from 11:00 to 20:00 GMT+3 OR from 18:00 to 03:00 GMT+3.
• Remote mode.
• Work in a friendly and dynamic team.
• Opportunities for career advancement, as many internal positions will open up as we expand.
• Technical equipment is provided.
After the Probationary Period:
• Reimbursement for professional education.
• Foreign language lessons.
• Sports benefits.
• Gifts for birthdays, weddings, and the birth of children.
• Medical care.
Join us and become part of a dynamic and friendly team. We offer exciting projects, career advancement opportunities, and a comfortable working environment.