Customer Care Specialist (EMEA)

Department: Customer Service

Location: Remote

Compensation: $17.00 / hour

DescriptionSafetyWing (YC W18) is seeking a Customer Care Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing, but happy in general. We are headquartered in San Francisco, while our international team is fully distributed, stretching across 10+ time zones. We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple and innovative insurance products for remote workers worldwide, as a replacement for national welfare systems. We provide 24/7 support to our members and work with a ‘follow the sun’ model. That means we don’t do night shifts. While we work location independently, we have a friendly and helpful global team, and we’re also looking for someone who is a joy to work with. Below are some of the principles we live by:

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy

💻 Your role in the team:

• Help members via live chat, email, and phone
• Answer questions, solve problems, and explain things simply
• Proactively spot ways to improve our customer experience

Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing, but happy in general. 🧪 We are looking for someone who

• Has excellent English language skills (written and spoken)
• Has the ability to work independently and be a problem-solver
• Is comfortable working on weekends (usual shifts are between 4 and 8 hours long) and available for up to 30+ hours a week
• Extra shine if you have experience with insurance, customer service, or healthcare
• Is comfortable working within the core time zones across EMEA

😀 We like to work with people who

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

• Fully remote work environment – work from anywhere globally
• A part-time opportunity for a long-term contract (up to 30 hours per week, but may vary depending on scheduling needs)
• Compensated time off each year

As your journey continues with us, after six months, you can also benefit from a personal development budget and office stipend. In addition, if you join our team for more than 30 hours per week, you will get health and travel insurance. 🚀 We look forward to hearing from you!