Customer Success Manager

ABOUT ROGUEHIRE

RogueHire builds talent acquisition technology for the people doing the work. We move fast, we build deliberately, and we hire people who want ownership — not a playbook handed to them. This is a high-autonomy environment where the work is visible. We’re in active growth with 60+ clients on-platform and more in the pipeline — and we’re building the team to match.

THE ROLE

The Customer Success Manager owns the post-sale client relationship. The CSM ensures clients get full value from RogueHire — driving consistent platform utilization so TA teams continuously improve how they manage flow, act on risk, and measure performance over time. That means guiding structured activation, answering data questions with confidence and insights, and staying ahead of churn before it starts.

WHAT YOU’LL DO

•    Own 15–25 accounts — TA leaders and recruiting teams inside health systems

•    Drive platform adoption through structured activation stages: platform overview → leader activation → recruiter activation → ongoing use

•    Monitor adoption signals and health scores — intervene early, before issues escalate

•    Answer data questions on the first call — diagnose the problem, don’t just route it

•    Run QBRs focused on utilization and business impact

•    Manage renewals through a defined 90-day runway process

•    Surface client feedback and product gaps

TWO PATHS TO THIS ROLE

We’re open to two backgrounds. Both can succeed.

TA Practitioner

•    3–5 years in recruiting, sourcing, or TA coordination

•    Day-to-day experience with ATS, sourcing tools, or analytics

TA-Adjacent Operator

•    Background in TA ops, HRIS, onboarding, L&D, or workforce analytics

•    Data and systems fluency — you’re the person who diagnoses data questions

•    Process-oriented; drives adoption through structure

WHAT WE’RE LOOKING FORNon-negotiable: Data fluency at the client-facing level. When a client asks why their numbers look off, you are able to work through it on the spot.

•    TA fluency — speak the language without catching up in front of a client

•    Platform adoption mindset — you’re focused on behavior change, not just feature walkthroughs

•    Clear, structured communicator — tight QBRs, crisp follow-ups

•    Comfortable in an evolving environment — playbooks are being built, not handed to you

•    Healthcare or large enterprise HR experience a plus

DETAILSBenefits: Full benefits

Location: Remote

Type: Full-Time