Robert Half is working with a growing national e-commerce company to hire a Customer Experience Associate. This is a full-time, 100% remote opportunity with equipment provided.
This team is the front line of the customer relationship, so personality and energy matter just as much as experience here. If you genuinely enjoy helping people and you can stay warm and steady in a high-volume environment, this one is worth a look.
Responsibilities
- Respond to customer inquiries across phone, email, live chat, and text, with assigned channels each day
- Resolve time-sensitive questions and issues, partnering with internal teams as needed
- Become an expert in the company's internal systems and product offerings to resolve inquiries efficiently
- Listen actively and tailor solutions to each customer's situation, including sensitive or escalated scenarios
- Meet and exceed quality and performance metrics
- Share trends and insights you observe with leadership
Qualifications
- 1 to 2+ years of customer service experience, ideally e-commerce, hospitality, or a contact center environment
- Experience handling high volume across multiple communication channels
- Experience with Kustomer, Zendesk, or a similar CRM is a plus, though our client will train the right person
- Excellent written and verbal communication, with strong attention to tone, grammar, and punctuation
- Comfortable diffusing escalated situations and staying solution oriented
- Availability for the schedule below, which includes one weekend day
Details
- Schedule: 12:00pm to 9:00pm ET, 40 hours per week (4 weekdays plus 1 weekend day, set schedule with two days off)
- Training hours: 9:30am to 6:00pm ET during the initial training period
- Equipment provided by the company
- Please note: this is a peak-season business with a PTO blackout from mid-November through early January
