IT Support / Systems Administrator
Rise Hire | Miami, FL (Remote-friendly) | Full-time
About the opportunity
Rise Hire is hiring an IT Support / Systems Administrator for one of our clients. You'll be the go-to person who keeps systems running and users productive. This role is based out of Miami and open to remote candidates.
What you'll do
- Provide Tier 1–2 support for hardware, software, and network issues, by ticket, phone, and remote session
- Administer user accounts, permissions, and group policies in Active Directory and Microsoft 365 / Entra ID
- Maintain Windows Server environments, including patching, backups, and system monitoring
- Troubleshoot LAN/WAN, VPN, DNS, and DHCP issues
- Set up, image, and manage laptops, desktops, and mobile devices
- Help enforce security best practices: MFA, endpoint protection, and access reviews
- Document procedures and keep the knowledge base current
- Work with vendors and internal teams on upgrades and new technology rollouts
What you bring
- 3+ years of experience in IT support, help desk, or systems administration
- Hands-on experience with Active Directory, Microsoft 365, and Windows Server
- A solid grasp of networking fundamentals
- Experience with a ticketing system such as ServiceNow, Jira Service Management, or similar
- Clear communication and patience with non-technical users
- Nice to have: CompTIA A+, Network+, or Security+; Microsoft certifications; experience in government or public-sector environments; scripting with PowerShell
Details
- W2 only. No C2C or third-party submissions, please.
- Remote candidates should be able to work Eastern Time hours. South Florida candidates are a plus.
