Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: AI Marketing Platform Why Consider This Job Opportunity

• Salary up to $61,000 annually, plus equity and benefits
• Opportunity for career advancement and growth within a fast-paced startup environment
• Supportive and collaborative work culture recognized by industry awards
• Chance to make a significant impact on customer relationships and satisfaction
• Engage with a diverse customer base across various industries
• Flexible working arrangements with occasional on-call and holiday coverage

What To Expect (Job Responsibilities)

• Respond to customer inquiries via email and live chat, managing interactions from start to finish
• Troubleshoot and resolve technical issues related to the platform
• Advise customers on best practices for using the platform effectively
• Act as the first line of defense for triaging and debugging platform health issues
• Continuously develop expertise in the platform, mobile marketing, and the ecommerce industry

What Is Required (Qualifications)

• Minimum of 1 year of experience in customer support or a customer-facing technical role
• Bachelor's degree or equivalent experience
• Strong written and verbal communication skills for daily customer interactions
• Technical curiosity and ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus
• Detail-oriented and organized, capable of adapting in fast-paced environments

How To Stand Out (Preferred Qualifications)

• Experience with SaaS or ecommerce platforms
• Comfortable working collaboratively across product, engineering, sales, and marketing teams
• Growth mindset with a strong interest in startups, software, and entrepreneurship

AIMarketingCustomerSupport #CareerOpportunity #TechSavvy #StartupCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners