Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Document Handling Equipment and Services Why Consider This Job Opportunity

• Starting pay of $20 per hour
• Flexible part-time hours, up to 29 hours per week
• Work from home with all necessary tools provided
• Opportunity to develop customer service and technical support skills
• Holiday pay based on hours worked per day
• Supportive work environment focused on customer satisfaction

What To Expect (Job Responsibilities)

• Answer customer inquiries regarding supplies, service, and first-level technical issues via inbound calls, voicemails, and emails
• Build and maintain excellent customer service while identifying when technical support is needed
• Provide clear communication and follow up with customers regarding schedules and delivery times
• Collaborate with the Tier 2 team to efficiently escalate unresolved technical issues
• Stay updated on process changes and technology used within the organization

What Is Required (Qualifications)

• High School Diploma
• Reliable internet connection
• Experience in a call center environment is a plus
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Ability to multitask and demonstrate professional communication skills

How To Stand Out (Preferred Qualifications)

• Familiarity with word processing software, spreadsheet software, and order processing systems
• Strong organizational and time management skills
• Ability to empathize with customers and exercise mature judgment

CustomerServiceRemoteWork #FlexibleHours #TechnicalSupport #DocumentHandling "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners