Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Nonprofit Technology Solutions Why Consider This Job Opportunity

• Salary up to $24/hr USD for US candidates and $55,000 CAD for Canadian candidates
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the U.S. or Canada
• Generous paid time off policies, including 4 weeks of leave and additional holidays
• Comprehensive health coverage and retirement benefits, including a 4% match on 401K
• Support for professional development and training opportunities

What To Expect (Job Responsibilities)

• Provide exceptional technical support to customer inquiries via email, online chat, and phone
• Assist clients with data migration by reviewing and cleaning up spreadsheets
• Create empowering written content, including training videos and how-to articles
• Advocate for customers by sharing feedback and suggestions with internal departments
• Collaborate on new projects and ideas to enhance customer support and satisfaction

What Is Required (Qualifications)

• 3+ years of experience in customer support, customer service, or inside sales
• Strong written and verbal communication skills in English
• Technical proficiency and comfort with software and user interfaces
• Ability to handle multiple tasks while staying organized
• Basic understanding of Microsoft Excel

How To Stand Out (Preferred Qualifications)

• Experience with customer service software such as ChurnZero, Zendesk, Hubspot, or ProductBoard
• Previous experience in the nonprofit sector (paid or volunteer)
• A passion for learning and teaching in a customer support environment

NonprofitTechnologyCustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners