Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Software as a Service (SaaS) Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely while supporting customers across all U.S. time zones
• Supportive and collaborative work environment
• Chance to contribute to customer satisfaction and the overall success of the mPulse platform
• Competitive performance metrics with the potential to meet or exceed KPIs

What To Expect (Job Responsibilities)

• Act as the primary contact for customer inquiries through various communication channels
• Troubleshoot and resolve technical issues related to the mPulse platform
• Provide education and guidance to customers on product features and functionality
• Manage customer support cases using Salesforce and Jira, ensuring accurate documentation
• Collaborate with internal teams to communicate customer feedback and recommend improvements

What Is Required (Qualifications)

• 2-4 years of experience in a SaaS customer support or similar technical support role
• Bachelor's degree or equivalent work experience
• Strong technical troubleshooting skills (SQL, APIs, integrations, cloud systems)
• Excellent written and verbal communication skills
• Familiarity with remote work and communication tools (Slack, Zoom, Teams, Confluence)

How To Stand Out (Preferred Qualifications)

• Experience supporting B2B software platforms
• Strong organizational and prioritization skills in a fast-paced environment
• Ability to demonstrate empathy, patience, and a customer-first mindset
• Analytical thinker with excellent problem-solving abilities
• Ability to work independently and collaboratively in a remote environment

SaaSCustomerSupport #RemoteWork #TechnicalSupport #CareerOpportunity We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners