Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Academic Medical Center Why Consider This Job Opportunity

• Competitive salary with a comprehensive benefits package including medical, dental, and tuition remission
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and customer satisfaction
• Work with a diverse team dedicated to excellence in healthcare services

What To Expect (Job Responsibilities)

• Assist lower-level customer service staff with day-to-day requests
• Receive, address, and respond to general inquiries, requests for service/support, and complaints
• Research inquiries to resolve issues and communicate solutions to customers
• Maintain records of customer interactions and escalate unresolved grievances to leadership
• Adhere to university policies while handling confidential information with discretion

What Is Required (Qualifications)

• High school diploma or equivalent
• Minimum of 2 years of relevant experience in customer service
• Ability to communicate effectively in both oral and written form
• Proficiency in computer software, including Microsoft Office
• Ability to work evening, night, and weekend shifts as necessary

How To Stand Out (Preferred Qualifications)

• Relevant education, certifications, and/or additional work experience in customer service or healthcare

AcademicMedicalCenterCustomerService #CareerOpportunity #HealthcareServices #CompetitivePay "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners