Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Software and Payments Technology Why Consider This Job Opportunity

• Hourly pay range: $21.41 - $24.23
• Flexible remote work environment
• Opportunity for career advancement and growth within a fast-paced tech company
• Supportive and collaborative team culture
• Chance to make a real impact in the golf technology industry
• Continuous learning and development of both technical and customer service skills

What To Expect (Job Responsibilities)

• Learn the product offering and effectively communicate its value to potential customers
• Guide customers through the installation and training process to ensure successful adoption of the product
• Establish and maintain relationships with customers by understanding their business objectives
• Document, analyze, troubleshoot, and test software related to user specifications and technical issues
• Provide live chat, email, and phone support, while tracking interactions and customer data

What Is Required (Qualifications)

• Must be detail-oriented and dedicated to providing excellent customer service
• Previous experience in a customer support role, preferably in software or technology
• Strong communication skills, both written and verbal
• Ability to quickly learn and understand technical concepts and software functionalities
• Proficiency in using ticketing tools and managing customer interactions

How To Stand Out (Preferred Qualifications)

• Experience in the golf industry or familiarity with golf facility operations
• Knowledge of software testing and analysis techniques
• Previous experience with remote customer training and support

SoftwareDevelopmentCustomerSupport #RemoteWork #GolfTechnology #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners