Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Eye Care Services Why Consider This Job Opportunity

• Competitive salary with a comprehensive benefits package
• Opportunity for career advancement and growth within the organization
• Generous PTO package and employee discounts
• Supportive and collaborative work environment
• Chance to make a positive impact on patient experiences
• Commitment to employee well-being with programs such as Telemedicine and Employee Assistance Program

What To Expect (Job Responsibilities)

• Provide exceptional patient service in person and via the Call Center
• Interview patients to obtain accurate demographic, financial, and insurance information
• Verify insurance and collect copays, co-insurance, and outstanding balances
• Schedule future appointments and manage patient communication through various channels
• Coordinate with clinical staff to ensure optimal patient experience

What Is Required (Qualifications)

• High School Diploma or equivalent certificate
• Minimum 2-5 years of experience in a medical office or healthcare setting
• Minimum 2-5 years of healthcare insurance experience; vision plan experience is a plus
• Strong multitasking skills and ability to collect payments accurately
• Exceptional interpersonal skills and a professional appearance

How To Stand Out (Preferred Qualifications)

• Understanding of medical terminology
• Familiarity with Medicare basics

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