Customer Support Specialist

Who We Are Replo is building the world's sell anything platform. We started in e-commerce, and grew from 0 → 3000+ customers in less than 18 months. We’re a seed stage company with Series A+ metrics backed by awesome investors including YCombinator, Figma, General Catalyst etc. Job Description Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo you’ll help create awesome experiences for our customers over chat, and email support. As a first point of contact with our community you’ll help capture critical feedback that drives our app development. You will

• Answer customer inquiries via chat, and email
• Document and advocate for customer feedback
• Generate high-quality educational resources for our users
• Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues

Background Experiences We’re Excited About

• 2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space
• Experience working with support tools like Pylon, Notion, etc
• Experience working remotely on a global team

This role might be a good fit if you

• Are self-motivated and comfortable working asynchronously
• Can empathize with users and quickly grasp the issues they’re facing
• Can turn customer pain points into insightful product feedback
• Love constantly learning about a technical product, even when it’s a little out of your depth
• Thrive in an early-stage startup environment with less stability and more ambiguity

We’re looking for folks who are or have

• Clear and proficient in written communication in English
• Empathetic, positive, patient, and excited to help users' solve their pain points
• Organized, reliable, independent, and productive
• Comfortable with CSS, HTML and other web development topics
• Aware of what goes into building and improving a software product
• Experienced in providing fast-paced support in a high-growth startup