Sr. Customer Service Representative - Billing (Bilingual - English/Spanish)

1. About Our Client:

The organization operates in the healthcare services sector, focusing on supporting members in making informed decisions about their health. It addresses challenges related to accessing the right care efficiently and provides guidance to simplify complex healthcare concerns. The organization serves a broad membership base through a nationwide call center, offering scalable support that impacts many individuals seeking healthcare assistance.

2. About the Opportunity:

The Sr. Customer Service Representative - Billing (Bilingual - English/Spanish) role involves providing compassionate and clear support to members regarding their healthcare billing inquiries. This position plays a crucial role in helping members understand their health plans and access appropriate care by resolving escalated issues over the phone. The role demands effective communication to handle diverse personalities and complex situations, directly contributing to member satisfaction and improved health outcomes.

3. Responsibilities:

• Provide guidance and resolution for escalated billing issues to 50 to 70 callers daily

• Support members in understanding their healthcare plans and billing details

• Deliver empathetic and clear communication to resolve complex healthcare concerns

• Work assigned shifts within business hours, including potential occasional overtime

• Complete mandatory training programs, including virtual instructor-led and on-the-job training

• Adapt to one of four assigned shifts based on business needs after training

4. Requirements:

• Bilingual proficiency in English and Spanish

• Ability to work full-time Monday through Friday with 9-hour shifts between 8:30 AM and 8:00 PM ET

• Commitment to complete approximately six weeks of virtual training and 90 days of on-the-job training

• Strong communication and conflict resolution skills

• Capacity to handle stressful situations and maintain professionalism on calls

5. Pay Range and Compensation Package:

• Pay range starts at $17.20 per hour

• Salary offers depend on relevant skills, training, experience, education, and certifications

• Candidates may be eligible for annual performance bonus compensation

6. Benefits & Perks:

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30+ hours

• Well-being programs including mental health support

• Annual no-cost health assessment program

• Vacation, health/flex time, and 6 holidays plus 1 personal day off

• Financial coaching and services

• 401(k) with company match up to 5% after 12 months of service

• Employee stock purchase plan

• Life and disability insurance with buy-up option

• Flexible Spending Accounts

• Annual incentive plans and matching gifts program

• Education assistance and career advancement opportunities

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.