Service Desk Analyst I

1. About Our Client:

This organization operates within the health benefits industry, addressing the challenge of providing comprehensive support services to its internal and external users. By offering technical solutions and ensuring efficient help desk operations, the company supports the functionality of critical systems that serve its broad user base.

2. About the Opportunity:

The Service Desk Analyst I role is focused on delivering technical support to users, ensuring their hardware, software, and application issues are resolved efficiently. This position contributes to maintaining operational continuity and user satisfaction by troubleshooting problems and facilitating seamless IT service delivery.

3. Responsibilities:

• Respond to first and second level support inquiries and escalate more complex issues.

• Deliver effective customer service.

• Provide technical assistance for hardware and software problems.

• Support end users with internally utilized applications.

• Offer remote assistance via telephone.

• Use help desk software to document and track issues until resolution.

• Report support activity information to management.

• Troubleshoot complex software and hardware problems, offering solutions.

• Monitor and track corporate IT assets.

4. Requirements:

• Minimum two years of experience in help desk or PC support roles.

• Strong written and verbal communication skills with professional telephone etiquette.

• Effective interpersonal skills to interact at various organizational levels.

• Proficiency with MS Office 365, Windows 10, phone systems, iPhones, PC imaging and deployment, and printers.

• A+ Certification preferred.

• Bachelor''s Degree preferred.

5. Pay Range and Compensation Package:

• The anticipated pay range is $23.00 to $27.02 per hour, with final compensation based on experience, skills, knowledge, and internal equity.

• Eligibility for short-term incentives, varying by individual and business goals.

6. Benefits & Perks:

• Remote-first work environment.

• Choice of HDHP or PPO medical plans with 100% premium coverage for HDHP for employees and eligible family members.

• Dental, vision, short- and long-term disability, and group life insurance with full premium coverage (dental and vision extended to family).

• Options to buy additional coverage for disability and life insurance.

• 401(k) plan with employer match up to 3.5% after 60 days.

• Community Service Day.

• Ten company holidays plus a floating holiday.

• High-speed internet reimbursements and provision of computer equipment.

• Tuition reimbursement for accredited degree programs.

• Paid new parent leave applicable to birth or adoption.

• Pet insurance.

• Mental health benefits and employee assistance program through Spring Health.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.