About Our Client:
The organization operates in the automotive insurance and asset management industry, addressing the fragmented and complex experience of vehicle ownership. Its integrated digital platform simplifies services such as car insurance, refinancing, safety, and repairs. Founded in 2019, the organization has grown to serve more than 5 million customers and partners with over 55 insurance carriers to provide comprehensive coverage options.
About the Opportunity:
The Remote Call Center Agent supports customer satisfaction and policy retention by handling inbound inquiries from existing insurance customers. This role manages policy changes, service requests, and coverage questions while coordinating with insurance carriers to ensure customers receive timely and effective support.
Responsibilities:
• Respond to inbound calls from existing customers regarding their insurance policies.
• Process policy service requests, including adding or removing vehicles and drivers.
• Update lienholder information and provide customers with requested policy documents.
• Answer questions regarding coverage, policy benefits, and account details.
• Identify customer concerns and provide solutions that support policy retention.
• Assist policyholders who may be at risk of cancellation by addressing their needs and exploring appropriate options.
• Maintain accurate customer and policy information across relevant systems.
• Navigate multiple systems while managing customer interactions and competing priorities.
Requirements:
• Minimum 2 years of call center or customer service experience.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong customer service orientation and genuine interest in helping others.
• Strong communication and problem-solving skills.
• Ability to learn insurance products, policies, and service procedures.
Pay Range and Compensation Package:
• Hourly wage of $19.00–$21.00.
• Company-paid Property and Casualty insurance licensing is expected within 60 days of starting.
• Remote work capability with company-provided equipment.
• Ongoing training, mentorship, and professional development.
• Flexible scheduling options, including a 5-day, 8-hour workweek or 4-day, 10-hour workweek.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
