Onboarding Specialist

About the Opportunity:

The organization is a leading cloud-native search platform that helps web teams implement powerful search solutions efficiently and cost-effectively. The Onboarding Specialist guides customers through the onboarding process, ensuring a successful launch and alignment with business goals. This role manages early customer lifecycle stages, working with implementation teams, partners, and internal stakeholders.

Responsibilities:

• Serve as the primary customer contact during onboarding, coordinating with customers, partners, and internal teams

• Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and expectations

• Educate customers on platform capabilities, best practices, and configuration options

• Identify and mitigate risks during onboarding, escalating and collaborating cross-functionally as needed

• Partner with Customer Success, Solutions, and Product teams to align business goals with technical delivery

• Create and refine onboarding materials, templates, and processes for consistency and scalability

• Develop vertical-specific onboarding guides and materials to tailor the experience by industry

• Contribute to customer training programs, documentation, and enablement assets

• Track and report onboarding metrics such as completion time and early adoption milestones

• Continuously improve the onboarding experience based on customer feedback and product updates

Requirements:

• 5+ years in Customer Success, Onboarding, Account Management, or Strategy roles with enterprise or mid-market customers

• Strong project management skills with experience managing multiple projects simultaneously

• Technical aptitude, comfortable learning platform configurations, integrations, and technologies

• Experience developing onboarding frameworks, materials, or process improvements

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience)

• Familiarity with SaaS, cloud technologies, and digital experience platforms

• Experience working cross-functionally with Product, Sales, and Support teams

• Prior exposure to search, database, cloud, and infrastructure technology is a plus

• Ability to work autonomously and manage resources based on customer needs

Benefits & Perks:

• Remote-first work environment with a collaborative workspace in Los Angeles, CA

• Competitive compensation and stock options

• 401k match at 4% on contributions

• Comprehensive medical, dental, and vision insurance with 100% employee-only premiums covered

• Flexible paid time off and paid holidays

• Career growth opportunities in open source and cloud technology

Compensation:

• Base Salary: This position offers a base salary range of $120,000 - $150,000 annually, with an additional annual incentive target. Compensation package offered may vary depending on skills, experience, job-related knowledge and location.

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”