1. About Our Client: The organization operates in the cloud data management industry, addressing challenges related to protecting, managing, and leveraging data securely and efficiently. It supports a primarily macOS environment and aims to provide a secure, reliable IT infrastructure to facilitate employee productivity while scaling its operations across the US and Israel.
2. About the Opportunity: The IT Helpdesk Support Specialist serves as the first point of contact for employees needing technical assistance. This role is responsible for delivering hands-on and remote support for hardware, software, identity and access management, SaaS applications, and basic networking. It plays a crucial role in employee onboarding and offboarding, device management, and maintaining a smooth IT experience as the organization grows.
3. Responsibilities:
- Triage, prioritize, and resolve IT support requests through a ticketing system while meeting SLA targets.
- Provide troubleshooting for macOS devices, including hardware, OS, peripherals, and user issues.
- Manage user identities and access across platforms such as Google Workspace, Microsoft 365 / Entra ID, and Okta.
- Handle technical aspects of employee onboarding and offboarding, including device setup and access management.
- Manage IT assets and inventory.
- Support and troubleshoot common SaaS applications like Slack, Zoom, Google Workspace, Microsoft 365, VPN, SSO, email, and calendar.
- Troubleshoot basic network and connectivity issues including Wi-Fi, VPN, DNS, and DHCP.
- Escalate complex issues with clear documentation to appropriate teams or vendors.
- Maintain and improve IT documentation and self-service resources.
- Identify recurring issues and recommend IT process improvements.
- Collaborate with IT and Security teams to maintain a secure technology environment.
4. Requirements:
- 1–3+ years of experience in IT helpdesk or similar support roles.
- Hands-on experience supporting macOS environments.
- Experience administering Google Workspace and Microsoft 365 / Entra ID user provisioning and permissions.
- Experience with Okta user and group provisioning and troubleshooting.
- Familiarity with ticketing/helpdesk systems such as Zendesk or Jira Service Management.
- Solid networking fundamentals knowledge (Wi-Fi, DNS, VPN, DHCP).
- Strong communication skills and customer-oriented approach.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities.
- Authorization to work in the US without sponsorship.
5. Pay Range and Compensation Package:
- The annual base salary range is $80K to $110K, varying based on qualifications, skills, and competencies.
- Additional compensation includes variable/bonus pay and equity incentives aligned with performance.
6. Benefits & Perks:
- Equity participation (RSUs)
- 401(k) match
- Paid parental leave
- Medical, dental, and vision insurance options
- Vibrant office environment with meals, happy hours, and employee events
- Home office setup and culture events for remote employees
7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
