Customer Support Specialist

About PushPress PushPress is building the Intelligent Industry Ledger for boutique fitness. We’re transforming how boutique gyms operate — and how the entire $100B fitness industry connects, transacts, and grows. Trusted by 5,000+ gyms and 500,000+ members, PushPress processes over $500M annually and is backed by Altos Ventures and Mucker Capital. We're evolving from a traditional business system of record into an AI-powered Industry Ledger — an intelligent infrastructure layer that brings order to a highly fragmented boutique fitness industry. By unifying disconnected operators, workflows, and data into a single platform, we’re enabling faster decisions, new business models, cross-gym collaboration, and network effects that increase the value of every studio in our client base. We’re a global team of builders, operators, and fitness fanatics on a mission to level the playing field for fitness entrepreneurs. If you're ready to help reshape an industry — let’s talk. About The Role The Customer Support Specialist is the first line of the PushPress customer experience, focused on speed, clarity, and care. Delivers fast, accurate responses while building long-term trust. Detail-driven, product-fluent, and accountable for queue health and SLA performance. Designed to grow product knowledge, problem-solving, and customer communication skills. We are prioritizing applicants in Pacific Time (no WA), and Australia What You'll Do

• Respond to incoming chats in Intercom for Core clients
• Triage and resolve or escalate issues as needed
• Follow up on snoozed and pending conversations
• Identify patterns and report trends to Support Lead
• Validate support articles, macros, and bot responses
• Collaborate with L1 and L2 teammates
• Stay informed on product changes and releases

What You'll Need

• Experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems.
• Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions.
• Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support.
• Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision.
• Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently.
• Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately.
• A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry.

$50,000 - $50,000 a year This Role Embodies Customer Obsessed Urgency & Impact-Driven Ownership Growth Mindset PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic. At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.