Key Responsibilities
- Manage high volumes of calls to address inquiries, billing issues, and coverage questions
- Make outbound calls to resolve billing concerns and customer inquiries
- Initiate and oversee payment plans for outstanding balances
- Utilize multiple systems and resources to resolve issues efficiently
- Achieve performance goals and targets in a fast-paced environment
- High school diploma or GED
- At least one year of customer service experience
- Strong verbal and written communication skills
- Proficiency with computer systems and data entry
- Ability to clearly explain complex medical billing and coverage information
- Experience in call centers or healthcare customer service preferred