The Medical Administrative Assistant provides essential support to our clinical team by handling patient communications, processing billing information, and maintaining accurate records. This full‑time/part‑time position operates from a home office while adhering to our strict confidentiality and compliance standards.
Key Responsibilities
- Answer patient calls and emails promptly, delivering courteous and accurate information.
- Enter and verify patient data, appointment details, and insurance information into the EMR system.
- Prepare and submit medical claims, follow up on denials, and reconcile payments.
- Maintain organized electronic files, ensuring HIPAA compliance at all times.
- Assist with scheduling, confirming appointments, and managing cancellations.
- Generate routine reports on billing status, patient volume, and service metrics.
- Collaborate with providers and the billing team to resolve billing discrepancies.
- 1–3 years of experience in a medical office or healthcare administrative setting.
- Proficiency in customer service with strong verbal and written communication skills.
- Accurate data‑entry abilities and familiarity with electronic health record (EHR) systems.
- Hands‑on experience with medical billing, coding basics, and claim submission.
- Ability to work independently from a home office while meeting productivity targets.
- Knowledge of HIPAA regulations and commitment to patient confidentiality.
- Certification in Medical Billing & Coding (CPC, CCS, or equivalent).
- Experience with popular billing software such as Kareo, Athena, or AdvancedMD.
- Basic understanding of insurance verification and pre‑authorization processes.
- Familiarity with remote collaboration tools (e.g., Zoom, Microsoft Teams).