Clinical Specialist France

The Clinical Specialist has a full clinical, biomechanical and product understanding. The candidate will be working remotely but based in France for Ormco and Spark Clear Aligner. You will be supporting the France/EMEA team (Product, Marketing, DTS, Sales) in regards of clinical-related questions, supporting marketing and education programs to be validated from a clinical perspective, as well as supporting the clinical conversations with our doctors.

Accountabilities/responsibilities

• Escalating clinical questions and issues coming from our doctors
• Working proactively to address any inquiries, complaints and adverse events arising among France and EMEA doctors
• Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization
• Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules
• Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders
• Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery
  
  

Job Requirements

• Bachelor's degree in dentistry/medical/orthodontics
• Knowledge of clear aligner systems and mechanics highly preferred
• Native level of the French language and fluent level of the English language are mandatory
• Strong presentation skill, able to liaise with multiple KEs, doctors or business partners in the EMEA region
• Team player, able to fit and work within a multinational matrix organization
• Willingness to travel (up to 25%)
• Other preferred qualifications: knowledge of any additional European language
  
  

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Operating company:Ormco

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