Employment type
Full-time, permanent employee.
Location
UK-based, remote working and occasional travel to client sites as required.
Reporting structure
This role reports to the Sales Manager and works closely with future Account Managers, and the technical/delivery teams. It is an individual contributor role with no direct reports.
Role purpose
Opious is a carrier-agnostic managed connectivity and networking company, delivering Managed Network Services, Cellular Coverage, and Rapid Deployment Solutions to enterprise clients across the UK. We are seeking a Customer Experience & Sales Support Executive to look after our clients day-to-day, produce accurate quotes, and manage opportunities across all three pillars.
This is primarily a client-facing support and operations role. The focus is on giving existing clients a great experience, turning around accurate quotes quickly, and keeping opportunities moving cleanly through the pipeline, including identifying and supporting upsell opportunities within our existing client base. New business generation is not a core function of the role: where time allows, the successful candidate may support light new business activity, but this will always sit behind client care and existing opportunity management.
The role suits someone who takes pride in getting the details right, an accurate quote, a well maintained pipeline, a client who feels looked after and who enjoys being the reliable point of contact that keeps commercial activity running smoothly behind the scenes.
Client care and customer experience
The Customer Experience & Sales Support Executive will:
- Act as a day-to-day point of contact for existing clients, ensuring queries and requests are handled promptly and professionally
- Build strong, trusted relationships with client stakeholders across the account base
- Proactively check in with clients to ensure ongoing satisfaction, flagging any risk of churn to the relevant Account Manager/Sales Manager
- Support the wider commercial team in delivering a consistently excellent client experience across all touchpoints
Quoting and opportunity management
The Customer Experience & Sales Support Executive will:
- Produce accurate, timely quotes for new and existing clients across Managed Network Services, Cellular Coverage, and Rapid Deployment Solutions
- Manage and progress opportunities through Pipedrive & AirTable, keeping records accurate and up to date
- Coordinate internally with technical and delivery teams to ensure quotes are correctly scoped and priced
- Track outstanding quotes and opportunities, following up to keep deals moving
Upsell and account growth
The Customer Experience & Sales Support Executive will:
- Identify upsell and cross-sell opportunities within existing client accounts across all three pillars
- Work with Account Managers/Sales Manager to bring these opportunities to clients and progress them through to quote and close
- Support renewal and expansion conversations with relevant pricing and commercial information
New business support
Where capacity allows, and not as a core function of the role, the Customer Experience & Sales Support Executive may:
· Support light new business activity, such as following up warm leads or assisting with outreach
· Help qualify inbound enquiries before they are handed to the wider commercial team
Key deliverables
The Customer Experience & Sales Support Executive will be expected to own and/or produce:
· Accurate, timely quotes across all three pillars
· A well-maintained, up-to-date opportunity pipeline in the CRM (Pipedrive)
· High levels of client satisfaction and retention
· Identified and supported upsell opportunities within the existing client base
Experience and capabilities
We are looking for someone with:
- Experience in a customer service, customer success, sales support, or order processing role, ideally within a technical or managed services environment
- Confidence producing quotes or proposals, with a keen eye for accuracy and detail
- Strong organisational skills, with the ability to manage multiple clients and opportunities simultaneously
- A confident, friendly communicator, comfortable managing client relationships by phone and email
- Experience using a CRM (Pipedrive experience a plus) to manage pipeline and records
- A proactive, client-first mindset, with the judgement to spot an upsell opportunity or a client at risk
Preferred background
· Experience in telecoms, connectivity, IT, or a related managed services environment
· Experience quoting or pricing technical products or services
· Experience upselling or cross-selling to an existing customer base
· Experience supporting a field-based sales or account management team
What Opious offers
· A varied role at the heart of the commercial team, working closely with clients, sales, and delivery colleagues
· The chance to build genuine expertise across all three of Opious's pillars
· A supportive, fast-moving team where accuracy and client care are genuinely valued
Measures of success
Success in this role is likely to include:
· Fast, accurate quote turnaround across all three pillars
· High client satisfaction and retention across the supported account base
· A clean, accurate, up-to-date opportunity pipeline
· Upsell opportunities identified and successfully converted within existing accounts
