Customer Success Specialist

Customer Success SpecialistLocation: Remote | Company: OctoProctor

Join a mission-driven EdTech company where your work ensures fairness in online education worldwide.

At OctoProctor, we help universities, certification bodies, and companies deliver secure, fair online exams with a platform that respects the people taking them. We’re a close-knit remote team passionate about the integrity of online assessment, and we’re growing.  So, we’re looking for a strong new team member to join us and contribute to our well-established, evolving workflows.

We’re looking for a Customer Success Specialist who thrives on solving real client challenges, navigating technical workflows, and helping customers get the most out of our solution. If you love working at the intersection of people and technology, this might be the perfect role for you.

What you’ll actually do

Let’s keep it real — this role is equal parts client care, light technical project management, and ongoing support. You’ll be responsible for:

• Owning the client experience — guiding customers from onboarding through renewal and everything in between.
• Handling day-to-day inquiries — managing tickets and questions, tracking resolution, and following up until each issue is truly resolved.
• Deploying solutions — setting up product instances, managing integrations with LMS/testing platforms, and ensuring technical setups work smoothly.
• Onboarding & enablement — training client teams on how to use proctoring, offering best practices, and ensuring they're set up for success.
• Growing partnerships — helping renegotiate terms, joining calls with clients, and presenting product updates when needed.
• Documentation & finance coordination — managing contracts, invoicing, server capacity monitoring, and renewal cycles for your clients.
• Client advocacy — participating in feedback loops, testing new features, updating documentation, and giving product feedback to the tech team.
• Supporting assessment sessions — occasionally monitoring high-stakes exams to ensure things go right in real time.

What we’re looking for

We care more about mindset than years of experience. However, to succeed in this role, you’ll need:

• C1+ English fluency – articulate, confident communicator in both writing and speaking.
• Tech curiosity – you don’t need to code, but you should get how the web works (APIs, integrations, cloud vs on-premise).
• Ownership attitude – when something isn’t working, you don’t wait for permission to fix it.
• Client empathy – you can work with a stressed-out admin or an IT lead and keep everyone calm and clear.
• Tools fluency – experience with CRM, ticketing systems, and project tracking tools (we’ll teach you ours if you know the basics).

Bonus points for

• Experience in EdTech, SaaS, or proctoring
• Hands-on time with customer support, account management, or QA/testing
• Familiarity with LMS platforms and/or e-learning standards (LTI, JWT, SCORM, X-API)

Why join OctoProctor?

• Remote-first: Work from anywhere, with a flexible schedule.
• Real impact: You’re not just another cog — your work helps uphold fairness in online education across the world.
• Smart, values-driven team: We move fast, think deeply, and support each other across time zones.
• Growth potential: As we scale, so can you — into product, partnerships, operations, or beyond.

Join us in supporting over 1M high-stakes exams each year — making online assessments more accessible, adjustable, and advanced across the globe.

 You can also send your CV with a cover letter to Elena Murgulia (em@octoproctor.com)