Company Description
Novareck AI helps organizations realize tangible value from artificial intelligence while maintaining clear oversight and control. The company focuses on closing the gap between owning AI tools and using them effectively through tailored capability building, governance frameworks, and practical AI implementation. Novareck designs training programs around each client’s context, develops policies and risk processes that stand up to audits and regulatory scrutiny, and supports the design and deployment of AI agents and automated workflows. Novareck works across industries and sectors, aligning with leading standards and frameworks.
Role Description
The Customer Success Manager is a part-time/casual, remote role. This role is responsible for guiding clients through their AI adoption journey, ensuring they gain measurable value from Novareck’s solutions and services. Day-to-day tasks include onboarding new customers, understanding their objectives and operating context, coordinating training and implementation activities, and monitoring progress against defined success metrics.
The Customer Success Manager will proactively manage customer relationships, address issues, gather feedback, and collaborate with internal teams to refine offerings and improve client outcomes. The role also involves preparing status updates, facilitating workshops or check-ins, and identifying opportunities for expansion and long-term partnership.
Qualifications
- Ability to drive strong customer satisfaction through responsive, empathetic, and solution-focused interactions.
- Students currently pursuing Masters in Business related filed can also apply.
- Solid customer retention and relationship building skills, with experience managing long-term client accounts or partnerships.
- Analytical skills to interpret customer data, assess success metrics, and translate insights into clear action plans.
- Customer service experience, including handling inquiries, resolving issues, and managing expectations across diverse stakeholders would be good to have.
- Excellent verbal and written communication skills, with the ability to work effectively with both technical and non-technical audiences.
- Willing to learn about customer success, account management, consulting, or a related client-facing role; exposure to AI, SaaS, or technology services is advantageous.
- Strong organizational and time-management skills, with the ability to manage multiple engagements and priorities concurrently.
- Bachelor’s degree in Business, Communications, Technology, or a related field, or equivalent practical experience.
