L2 Support Engineer (UK Based/US working hours)

NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO. We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure and affordable solutions. At the company's heart stands a group of very talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage and proficiency in GPU technology. The ideal candidate should possess a minimum of 2-3 years of experience in technical support roles, coupled with a strong inclination towards virtualization, and an enthusiasm for the AI/ML landscape. Key Responsibilities:

• API Expertise: Provide comprehensive technical support to customers regarding API integrations, troubleshooting, and optimization.
• GPU Proficiency: Utilize in-depth knowledge of GPU technologies to assist customers in leveraging hardware for optimal performance.
• Customer Service: Offer timely and effective support through various channels (email, phone, chat) while maintaining a high level of professionalism and empathy.
• Issue Resolution: Diagnose and resolve technical issues, collaborating with cross-functional teams if necessary to ensure swift problem resolution.
• Documentation: Create and update support documentation, FAQs, and knowledge base articles for both internal and external use.
• Training and Guidance: Conduct training sessions and provide guidance to customers on best practices for API utilization and GPU performance optimization.
• Stay Updated: Keep abreast of industry trends, emerging technologies, and advancements in AI/ML, sharing insights within the team and with customers where applicable.

Qualifications and Skills:

• Experience: 2-3 years of demonstrated experience in technical support roles, particularly in API utilization and GPU technologies.
• API Knowledge: Profound understanding of API usage, integration, troubleshooting, and optimization.
• GPU Expertise: Strong familiarity with GPU technologies, their functionalities, and troubleshooting methodologies.
• Customer Service Skills: Exceptional customer service attitude with excellent communication and problem-solving abilities.
• Comprehensive Language skills both written and orally in English.

Good to have:

• Kubernetes: Familiarity with Kubernetes and its applications in modern software development.
• Virtualization: Understanding of virtualization technologies and their impact on hardware performance
• AI/ML Interest: An enthusiastic interest in AI/ML technologies, showcasing a willingness to learn and adapt to evolving landscapes
• Secondary languages are a benefit but not essential.

What We Offer:

• Competitive salary
• Opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation.
• A collaborative and supportive work environment that encourages professional growth and development.
• Exposure to cutting-edge technologies and the opportunity to make a significant impact on the future of cloud computing.

We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce. Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!