Customer Support Specialist

One of the country's largest financial technology platforms is searching for a Customer Success Advocate to join the frontline on their Financial Operations team 100% Remotely. In this position, you will be responsible for providing first-level phone and email support to partnered small businesses by answering questions about their loans, financial data, or risk mitigation.

This exciting opportunity to serve as the primary point of financial contact for thousands of small businesses across the country begins as a 3 month, W2 contract that offers competitive benefits, paid holidays, and the potential to extend or convert to permanent employment!

Responsibilities:

• Provide first-level customer support over the phone and via email using a CRM tool
• Answer questions regarding customers' business documents or current loan information and escalate where required
• Maintain and exceed established call volume and interaction SLAs
• Identify, document, and resolve any product bugs or features

Qualifications:

• 1+ years of professional experience in a financial institution or payment provider
• Experience in customer-facing positions
• De-escalation, time management, and communication skills
• Bilingual is a plus, but not required

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.