Client Support Specialist

Client Support Specialist, remote from anywhere in the U.S., full-time. The businesses we build tools for get in touch when something looks wrong. You answer them, find the cause and make sure it gets fixed.

You will

• Answer client emails, chats and tickets the same business day
• Reproduce problems in the client's app and collect screenshots, records and steps
• Fix what you can yourself: user access, settings, stuck records
• Hand the rest to an engineer with a clear write-up and keep the client posted
• Write short how-to articles for questions that keep coming back
• Join onboarding calls for new users
  
  
  

You have

• Experience in customer support, client service or a help desk, internships included
• A ticketing tool such as Zendesk, Freshdesk, Intercom or HubSpot
• Experience supporting customers over email or chat
  
  
  

Also good: support for a software product; basic SQL, or comfort reading an error log.

What's included

• Medical, dental and vision coverage from your first month
• A 401(k) with a company match
• Paid time off, sick days and U.S. holidays
• A yearly learning budget
• A laptop and home office equipment
  
  
  

Minutehouse designs and builds AI-enabled software, integrations and internal tools for businesses. The firm is based in Indianapolis, Indiana. The data, permissions and review steps are agreed with each client before anything is built, and a person always decides what is sent.

Minutehouse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.