Use your communication, coordination and customer service skills to help connect patients with the right care across Metro South Health.
About This Role
Your new role:
As a Customer Support Officer within Central Virtual Integrated Community Care (Central VICC), you'll play an important role in coordinating referrals and supporting timely access to services across Metro South Health.
- Coordinate the timely receipt, processing and completion of referrals, ensuring information meets established pathways, guidelines and eligibility criteria.
- Use your strong communication and customer service skills to liaise confidently with patients, referral sources, members of the public and departmental staff by phone and email.
- Work across a range of health information systems, including CHIMS, ERIC, SRWS and RedCAP, maintaining accurate data and cross-referencing referral information.
- Provide high-quality administrative support to the team, managing enquiries, correspondence and documentation while prioritising workloads and meeting required timeframes.
We're looking for an organised, people-focused and solutions-oriented professional who takes pride in providing accurate, responsive and respectful customer support.
- You're a confident communicator who can build rapport and clearly convey information to a diverse range of patients, carers, referral sources and colleagues.
- You're highly organised and detail-focused, with the ability to prioritise competing tasks, maintain data accuracy and consistently meet deadlines.
- You have strong administrative and computer skills, including confidence using Microsoft programs and learning new information systems and databases.
- You bring integrity, respect and a team-focused approach, with a commitment to confidentiality, quality service and positive outcomes for patients.
What We Can Offer You
- We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
- We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
- We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
- You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
Community and Oral Health Services:
Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.
We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.
