We’re partnering with a growing digital marketing agency to hire a Customer Success Specialist to join its fully remote team. This is a great opportunity for someone who enjoys building strong client relationships and understands digital marketing, but doesn’t necessarily want to be the person hands-on-keyboard executing campaigns every day.
You’ll serve as a trusted partner to a portfolio of clients, helping them understand how their marketing is performing, keeping communication moving, and working closely with internal paid search and SEO specialists to ensure client goals and priorities are being addressed.
What You’ll Do
- Manage a portfolio of approximately 25 client accounts and serve as a primary point of contact
- Build strong, trusted relationships through proactive and responsive communication
- Help clients understand paid search and SEO performance by translating data and strategy into clear, approachable insights
- Partner closely with internal performance teams to understand client goals and develop plans to support their growth
- Lead recurring client conversations, reporting reviews, and ongoing account communication
- Coordinate internally to troubleshoot client questions, requests, and concerns
- Keep clients informed on timelines, priorities, performance, and next steps
- Identify potential issues early and ensure client needs are acknowledged and addressed quickly
- Maintain organized communication and account activity across CRM, project management, and collaboration tools
- 2+ years of experience managing client or customer relationships, ideally within a digital marketing or agency environment
- Working knowledge of paid search and SEO — you don’t need to be the person executing campaigns, but you should understand how these channels work and be comfortable discussing performance
- Ability to take technical or data-heavy marketing information and communicate it clearly to clients
- Excellent written, verbal, and presentation skills
- A personable, empathetic approach to client relationships and the ability to navigate difficult conversations when needed
- Strong sense of urgency and a proactive, responsive communication style
- Ability to stay organized and manage multiple client accounts and priorities at once
- Experience with CRM, project management, and communication tools such as Zendesk, Slack, or similar platforms
- Google Ads knowledge/certification is a plus
- Experience supporting home services clients such as HVAC, plumbing, roofing, or electrical businesses is a plus, but not required
You’ll join a small, close-knit team where you can have a meaningful impact and build strong relationships across the organization. The company is fully remote and offers a clear path for growth within its Customer Success organization.
