Customer Service Representative

🌟 Job Opening: Part-Time Customer Service RepresentativeLocation: Remote

Company: Medical Solutions

Schedule: Part-Time (Flexible hours; approx. 20–40 hours/week)

About Medical Solutions

Medical Solutions is a leading healthcare staffing company that connects top-tier medical professionals with facilities across the nation. We pride ourselves on delivering exceptional service to both our clients and healthcare professionals. As we continue to grow, we’re looking for a motivated and empathetic Part-Time Customer Service Representative to join our support team.

Position Overview

As a Customer Service Representative, you’ll serve as a key point of contact for healthcare professionals, clients, and internal teams. You’ll ensure every interaction reflects our commitment to quality, care, and efficiency.

What You’ll Do

• Respond to inbound calls, emails, and chats from healthcare professionals and clients
• Assist with inquiries related to assignments, pay, benefits, and travel logistics
• Provide timely and accurate information, escalating issues when necessary
• Maintain detailed records in our CRM system
• Collaborate with recruiters and internal departments to resolve customer concerns
• Uphold a high level of professionalism and empathy in every interaction

What We’re Looking For

• 1+ year of customer service or administrative support experience (healthcare industry a plus)
• Excellent communication and active listening skills
• Ability to multitask and manage time effectively
• Proficiency with basic computer systems and CRM tools
• A team player with a positive, solution-focused mindset
• High school diploma or equivalent required

Perks & Benefits

• Competitive hourly wage
• Flexible scheduling
• Paid training
• Opportunities for growth and advancement
• Supportive and inclusive team culture