VIP Account Manager

Remote Permanent or Full-time Contractor Competitive package About MBG Digital MBG Digital is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions. MBG Digital is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world. Job Description We are excited to be on the hunt for a talented and motivated individual to join our team as a VIP Account Manager. In this role, you will be responsible for managing high-value player accounts within your personal portfolio. You'll build strong relationships with VIPs, ensuring their experience is always top-notch by providing personalized attention, addressing their queries promptly, and keeping them informed about new features and promotions. Your role will be pivotal in retaining existing players, identifying potential VIPs, and fostering brand loyalty. Responsibilities

• Handle high-value player accounts within a personal portfolio.
• Cultivate personal relationships with VIPs, ensuring exceptional experiences.
• Serve as the first point of contact for VIP inquiries and issues.
• Identify and retain existing players through tailor-made rewards and bonuses.
• Report on portfolio activities and contribute to brand growth.
• Liaise with internal teams to address player requests and issues.
• Analyze player portfolio performance and identify new potential VIPs.
• Communicate special offers and promotions to VIPs.
• Stay updated on CRM/Community campaigns and industry trends.
• VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals
• Utilise Excel to analyse player data, track trends, and generate reports to support decision-making and VIP engagement strategies.

Requirements

• Top-level customer service skills, including an analytical view and anticipation of the player’s needs, in order to perform tailored and adequate follow-up on a continued basis.
• Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations.
• Fluent in English with excellent communication skills, both written and verbal.
• Basic understanding of crypto tokens.
• Proficiency in Excel, including data analysis, reporting, and tracking player activity trends.

"What’s in it for me" we hear you ask?

• A global and dynamic work environment, working with some of the best Casino talent in the world
• A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere
• A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!
• Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make MBG stand out from the crowd
• Rest and recharge with plenty of time off throughout the year
• A competitive compensation package, reviewed regularly

Equal Opportunities MBG is an equal opportunity employer welcoming applicants from all backgrounds.