Account Manager

About The Company

Mallard Bay Outdoors is the leader in Outfitter Experience Management by helping guides, charters, and lodges run operations, grow bookings, and retain loyal customers with a complete Outfitter Management System. Mallard Bay also offers an Airbnb-style marketplace where sportsmen and guides can connect, transact, and book hunting and fishing trips on a frictionless online platform. 

Since our inception, we’ve strived to help outfitters run a business instead of just doing it as a hobby. Throughout our history, we’ve evolved to be about more than just bookings or software; we have been continuously building to the next evolution in outfitting: to be the industry leader in Outfitter Experience Management. 

A category built for those who guide not just trips but transformations. It’s about pursuing something more profound, a moment that resets your sense of time, renews your sense of self, and draws you back repeatedly. Moments that remind us we’ve barely begun to live.  

At Mallard Bay, we’re here to power those moments. This is how we honor tradition, empower today’s outfitters, and ensure the outfitting legacy lives on, because when outfitters thrive, the experiences they create shape stories that last a lifetime.

About the Role

We’re seeking a motivated Account Manager to join our Outfitter Success team. You’ll serve as the primary point of contact for our outfitters, ensuring smooth onboarding, strong engagement, and consistent growth through the Mallard Bay platform.

Key Responsibilities

• Manage consistent communication with assigned accounts via CRM.
• Onboard and coach new outfitters to Mallard Bay.
• Proactively follow up with accounts to drive adoption, retention, and expansion.
• Identify and execute on opportunities for service upsells and plan upgrades.
• Track package/pricing updates, seasonal patterns, and booking windows.
• Support launch plans and attend conventions as needed.

What We’re Looking For

• 1+ year experience in account management, sales, and/or business development.
• Organized, detail-oriented problem solver with excellent communication skills.
• Proficiency in Google Suite (Sheets, Docs, Drive).
• Passion for the outdoors (hunting, fishing, guiding preferred).
• Willingness to travel and occasionally work weekends during trade show season.

Benefits

• Full-time salary + commissions and bonuses
• Health, dental, vision insurance
• 401(k) with match
• Paid time off

Work Location & Compensation Plan

• This is a remote/work-from-home opportunity with the ability to work from our headquarters in Houston if you live in or are visiting the area..  
• Account Managers at Mallard Bay earn a base salary plus uncapped commission potential. On-target-earnings are between $50,000 and $60,000, depending on tenure and performance.