IT Production Operations Specialist (Remote USA only)

Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing proper escalation and follow-up on all issues for 2nd and 3rd level support. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications.

• Previous experience as help desk specialist or in an IT related support role (2+ years with a degree or 5 years of experience without a degree)
• Demonstrate ability to perform in positions of responsibility
• Proficient with MS Office, Outlook, and Windows 11
• Strong leadership, organizational, and excellent written and verbal communication skills are essential.
• Ability to listen, work directly with staff, answer phones, document problems, and speak and write in terms easily understood.
• Aptitude for learning new software products and applying troubleshooting skills to assist callers.
• Able to work with minimal supervision as well as work in a team environment.

Monitors and takes corrective actions to restore services in production operations within the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations and LAN/ID Administration.

• Monitors system and application dashboards for anomalies as defined by the assigned IT Service Area.
• Understands and works on resolving problems in the areas monitored under the guidance of a Senior or Lead Operations Specialist.
• Fulfills services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.).

ResponsibilitiesOther Job Requirements Bachelor or Associates degree courses in Computer Science, Information Security, Programming, Data Structures and Algorithms. General Job Information Title IT Production Operations Specialist (Remote USA only) Grade 21 Work Experience - RequiredWork Experience - Preferred IT Education - RequiredEducation - Preferred Associate - Computer and Information Science, Bachelor's - Computer and Information Science License And Certifications - RequiredLicense and Certifications - Preferred Salary Range Salary Minimum: $45,655 Salary Maximum: $68,485 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.