Luxury Escape by Jaclyn Vehlewald is hiring a Travel Customer Care Specialist for a full-time, 100% remote position open to candidates in the United States.
Company Context
Personalized leisure planning for Caribbean, all-inclusive, cruise, Hawaii, group, family, and romantic travel. Relevant operating context includes personalized premium leisure planning; Caribbean, cruise, Hawaii, all-inclusive, family, group, and romantic trips.
What You'll Do
- Respond to customer or client questions through approved phone, email, chat, or digital channels.
- Document each interaction, current status, commitments, and the next required action in the appropriate system.
- Resolve routine requests within documented authority and escalate exceptions with complete context.
- Confirm information before communicating it and avoid presenting unverified details as final.
- Follow open requests through resolution so the customer receives a clear answer, owner, or next step.
Success in this Travel Customer Care Specialist role means assigned work is accurate, current, traceable, and useful to the people who depend on it. Open issues should have a visible owner and next step, and material exceptions should be escalated with enough context to act.
What You Bring
- Strong written communication and dependable remote follow-through.
- Careful attention to records, deadlines, approvals, and status accuracy.
- Comfort using email, spreadsheets, shared documents, and web-based business systems.
- Sound judgment about incomplete information, confidentiality, and escalation.
Full-time. Associate level. 100% remote within the United States. Base compensation: $42,000-$62,000 per year, depending on experience and qualifications.
