Customer Success

Open Roles Customer Success Lumi Founded by Colin Kaepernick, Lumi is revolutionizing storytelling through the power of Generative AI. Our mission is to empower anyone to be a storyteller, fostering diversity and innovation. We're a high-performing team committed to delivering cutting-edge AI generation capabilities, enabling users to craft unique characters, create compelling stories, and more — all from the comfort of their living room. Today, we work with K12 schools where students create comics and graphic novels in the classroom. We work closely with teachers to address student engagement, literacy rates, and more. Responsibilities‍– Lead the onboarding process for new schools, ensuring a smooth and impactful introduction to Lumi’s platform. – Plan and execute professional development sessions, empowering educators to integrate storytelling and technology into their classrooms effectively. – Build and maintain strong relationships with educators, administrators, and district leaders, acting as a trusted partner and advocate for Lumi. – Facilitate regular school and district meetings to monitor progress, gather feedback, and address any challenges. – Organize and oversee enrichment trips, speaker events, and end-of-year showcases, ensuring exceptional delivery and alignment with program goals. – Utilize Lumi’s built-in feedback tools to gather insights from users and translate them into actionable improvements. – Serve as the voice of the customer, working closely with Lumi’s product and leadership teams to refine and enhance offerings. What We Value ‍– Ownership: You take pride in leading projects from start to finish, ensuring high-quality execution and satisfaction for all stakeholders. – Communication: You excel in building trust through clear, transparent, and empathetic communication with schools and internal teams. – Adaptability: You thrive in dynamic environments, solving challenges creatively and proactively to meet user needs. – Focus: You prioritize initiatives that deliver the most significant impact, ensuring alignment with district goals and Lumi’s mission. – Excellence: You hold yourself to the highest standard, delivering results that inspire and exceed expectations. Requirements‍– 3+ years of experience in customer success, education program management, or a related field. – Exceptional interpersonal and organizational skills, with a proven ability to manage multiple stakeholders and projects simultaneously. – Passion for education and a strong understanding of the unique needs of schools and districts. – Comfort with presenting in professional development settings and leading discussions with diverse audiences. – Familiarity with technology platforms and an enthusiasm for learning and teaching new tools. Compensation‍– Salary range: $90,000 - $120,000 – Equity range: 0.02% - 0.06% Location ‍Remote within the US, with regular in-person meet-ups. Apply Email us with your experience and why you’d be a great fit at jobs@lumistory.ai jobs@lumistory.ai