Position Title: Creator Success Coordinator
Reports to: Team Lead, Creator Success
Location: Remote
Role Type: Full-Time
About the role
The Creator Success Coordinator is the first point of contact for creators and plays a critical role in delivering an exceptional creator experience. This role manages creator communications across multiple channels, responds to inbound support inquiries, moderates creator communities, and supports the execution of Creator Success programs and events.
The ideal candidate is highly organized, customer-focused, and thrives wearing many hats. They are an exceptional communicator, passionate about the creator economy, and enjoy balancing day-to-day execution with creative projects and operational support.
How you will make an impact
- Serve as the first line of support by managing creator tickets and inquiries with exceptional customer service and timely follow-up.
- Moderate creator communities and social media channels, fostering positive engagement and escalating issues when appropriate.
- Manage creator communications across email, social platforms, blogs, and other creator-facing channels.
- Write blog posts, announcements, newsletters, and educational content that keeps creators informed and engaged.
- Build polished presentations, spreadsheets, reports, and executive-ready decks to support team initiatives and creator communications.
- Coordinate Zoom webinars, virtual events, meetings, and creator engagement sessions.
- Assist with creator events, webinars, and community programming through communications, logistics, and operational support.
- Partner with cross-functional teams to support Creator Success initiatives, improve processes, and enhance the creator experience.
- Stay informed on creator economy trends, social media platforms, and best practices to better support creators.
- Balance multiple projects and priorities while maintaining exceptional attention to detail in a fast-paced environment.
What you will bring to LTK
- 2+ years of experience in customer support, creator success, community management, customer experience, marketing, or a related field.
- Exceptional customer service experience with a passion for helping people succeed.
- Experience managing social media communities or online engagement.
- Strong writing, editing, and proofreading skills with experience creating blogs, communications, or educational content.
- Experience creating presentations in Google Slides or PowerPoint and working in Google Sheets or Excel.
- Experience coordinating Zoom meetings, webinars, or virtual events.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Familiarity with social media platforms and an interest in the creator economy.
- Experience with Zendesk, HubSpot, Google Workspace, or similar CRM and support tools is preferred.
- A mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- A growth mindset and openness to feedback
Professional Characteristics
- Passionate about delivering an exceptional customer experience.
- Outstanding written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Comfortable wearing many hats and adapting to changing business needs.
- Detail-oriented with excellent follow-through and execution.
- Creative thinker with strong writing and content development skills.
- Experience building professional presentations, spreadsheets, and documentation.
- Comfortable facilitating Zoom meetings and virtual experiences.
- Curious about the creator economy, influencer marketing, and social media trends.
- Collaborative, proactive, and eager to learn.
What we offer for full-time salaried employees
- The opportunity to be part of the leading global company in creator commerce
- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance, Vision Insurance, Dental Insurance
- Paid Maternity Leave and Paid Paternity Leave
- Summer Fridays and Flexible PTO
- For temporary full-time employees, benefits eligibility may vary
About LTK
Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.
Our mission
To empower the world’s premium lifestyle Creators to achieve maximum economic success.
Our values
- Here to win
- Commit to the journey
- Work well
Commitment to diversity
LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer.
